About Us

Our story

Hi there! I'm Cara, the founder of Kawaco. Growing up in Hong Kong, I fell in love with Japanese skincare during my teenage years. These products became my secret to maintaining healthy and glowing skin.

When I moved to the UK, I struggled to find my favorite Japanese skincare products. High shipping fees, taxes, and limited availability made it frustrating. I knew others were facing the same challenges, so I decided to take action.

That's how Kawaco was born. My goal is to bring the best Japanese skincare products to the UK, making them accessible and affordable for everyone.♡

Our promises

Our mission is "To provide the best shopping experience​​ of high-quality Japanese goods with excellent customer service and affordable prices, the same experience you have when you shop in Japan".

That is why we promise you that everyday we always try our best to deliver you the 4S shopping experience. These are:

Satisfied

Of course, our goal is to see our customers satisfied with a smile on their face after shopping with us. If you are not satisfied with our products, we offer 30-day conditional return policy. 

Seamless

Ever worried about the shipping fee and imported tax? That is why we do free UK shipping with all the tax included. Pick the items you want, checkout and then just wait for it to arrive! 

Supported

We are happy to answer any of your questions at any time. We promise to keep you updated in every process of your shopping experience. If you encounter an issue, no matter what, contact us and we will get back to you and solve it. 

Safety

Please be assured while shopping with our store, our website is encrypted, secured and complied with international standards. All payments are proceeded through our credit card system and we do not store your payment information.